Privacy Policy 


(Last updated: 7th June 2018)

We understand how important personal information is and we take your privacy seriously.

This privacy policy describes how we collect and process personal information about you through our websites and other online or mobile applications that link to this privacy policy (each a “Site” and collectively “Sites”) or through in person or other offline means, such as, for example, trade shows and other events. Please read the following to learn more about our privacy practices and policies.

Personal information’, or ‘personal data, means any information relating to you, or which identifies you.  This can include items such as your name, address, phone number, identification numbers (such as an account number or your government identification number), location data or online identifiers.  Personal information can be held electronically or in certain paper records. 

By browsing our Sites you acknowledge that you have read and consent to the processes and policies referred to in this privacy policy. If you do not agree and consent, please do not use our Sites and take the steps outlined in our Cookie Notice to delete any cookies that may have been placed on your device in connection with a visit to our Sites.

Who we are

Christie Digital Systems Canada Inc., United Kingdom Branch and EMEA Head Office (“Christie”, “we”, “us” or “our”) with an address at ViewPoint, 200 Ashville Way, Wokingham Berkshire, RG41 2PL, United Kingdom, is part of the Christie Digital group of companies, whose ultimate parent company is Ushio, Inc. For the purposes of the EU General Data Protection Regulation (the “GDPR”), Christie is the data controller. This means we are responsible for deciding how we use the personal information we hold.

If you have any questions or concerns about this privacy policy, please contact us by email at .

What information do we collect?

We may collect and process the following personal information about you:

Information you provide to us when you:

  • register on our Sites,
  • subscribe to our newsletter,
  • respond to a survey,
  • fill out an online form,
  • download software drivers or applications,
  • report any problem or complaint with our Sites, products and services,
  • give us your business card or contact information at a trade show or other event, or
  • correspond with us by phone, email or otherwise.

This personal information may include contact information such as your name, e-mail address, mailing address or phone number as well as any interests or opinions that you share with us. You may, however, visit our Sites anonymously.

Information we collect about you:

Our web servers may collect technical information including the IP address of visitors to our Sites, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

We also collect information on what you view, click on and access in and through our marketing emails and text messages. This may include the geographic location of the device you have used.

We may collect voice recordings of your communications with us for quality control, training, security and regulatory purposes, but may also capture your location, i.e. use of home landline number.

If you contact us via social media, we may collect details from your social media account.

If you download and use one of our software services or applications and choose to participate in our user experience improvement program, we may collect information that relates to Christie products and services, such as product usage and diagnostic information (without identifying you personally).

What do we use your information for?

We use your personal information as described in this privacy policy and primarily to respond to your queries, provide services that you have requested or to perform our responsibilities under any contract with you.

In some cases, we will process your personal information on the basis of your informed consent which you can withdraw at any time, or to pursue our legitimate interests except where such interests are overridden by your rights and interests. We may also process your personal information where we are required by law to do so.

We will process personal information for the following purposes:

  • to personalise your experience (your personal information helps us to better respond to your individual needs),
  • to improve our Sites and our products and services (we continually strive to improve our Sites and offerings based on the information and feedback we receive from you, your online behaviour and your participation in our user experience improvement program,
  • to improve customer service (your information helps us to more effectively respond to your sales inquiries, customer service requests and support needs),
  • to administer a contest, promotion, survey or other Site feature,
  • to send periodic emails, where you have given your consent,
  • to transfer your personal information as part of a merger or sale of our business, and
  • for other purposes disclosed to you at the time you provide your personal information.

The email address you provide in connection with any website or offline inquiry will only be used to send you information and updates pertaining to your inquiry. If you decide to opt-in to our mailing list, including in person during a trade show or other event, you will receive emails that may include company news, updates, related product or service information, etc.

If at any time you would like to unsubscribe from our marketing email list, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.

Do we use cookies?

Like many websites, our Sites use cookies to distinguish you from other users of the Sites. This helps us to analyse the use of our Sites to customise and improve the content and the layout of our Sites.

A cookie is a small file of letters and numbers that is stored on your browser or the hard drive of your computer, if your browser settings permit. Cookies contain information that is transferred to your computer's hard drive.

When you first access a Site from particular jurisdictions, you will receive a message advising you that cookies are in use. By continuing to browse the Site, you agree to our use of cookies as described in this privacy policy.

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. For more information about our use of cookies, please see our Cookie Notice.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer personal information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and agree to strict contractual protections, where required.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How long we store your personal information

We will store your personal information, in a form which permits us to identify you, for no longer than is necessary for the purpose for which the personal information is processed. We may retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and rights, or if it is not technically reasonably feasible to remove it. Consistent with these requirements, we will try to delete your personal information quickly upon request. 

“Do not track” signals

We do not respond to web browser “do not track” signals.  As such, your navigation of our Site may be tracked as part of the gathering of quantitative user information described above.  If you arrive at our Site by way of a link from a third party site that does respond to “do not track” requests, the recognition of any “do not track” request you have initiated will end as soon as you reach our Site.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Your Californian Rights

For residents of California only. Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent, other than to direct any sales inquiries to our authorised dealers and integrators who may respond to such inquiries on our behalf.

Your European Rights

For residents of the European Union only. You have the right to ask us not to process your personal information for marketing purposes. You can exercise the right by contacting us as described below.

Under European data protection law, in certain circumstances, you have the right to:

  • request access to your personal information,
  • request correction of your personal information,
  • request erasure of your personal information,
  • object to processing of your personal information,
  • request restriction of processing your personal information,
  • request transfer of your personal information, and
  • withdraw your consent.

In addition, where you believe that we have not complied with our obligations under this privacy policy or European law, you have the right to make a complaint to a European Data Protection Authority, such as the UK Information Commissioner’s Office.

You can exercise any of these rights by contacting us as described below.

Where we store your personal information

The Site is published in Europe and controlled under the direction of Christie Digital Systems Canada Inc., which has its head office in the Province of Ontario, Canada. If you submit personal information to us, you consent to the general use of such information as provided in this privacy policy and to the storage of that information in Europe (Ireland or United Kingdom) and the possible transfer of that information to Canada.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect or accept any information from individuals that we know to be under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers and limitations of liability governing the use of our Sites.

Changes to our Privacy Policy

If we make any material changes to this privacy policy or the way we use, share or collect personal information, we will notify you by revising the “Last Updated” date at the top of this privacy policy, prominently posting an announcement of the changes on our Site, or sending an email to the email address you most recently provided us (unless we do not have such an email address) prior to the new policy taking effect.

Please check back frequently to see any updates or changes to this privacy policy.

Contacting Us

If there are any questions or concerns regarding this privacy policy you may contact us using the CONTACT WEBMASTER section of the Christie Corporate Website, by email to or by post to Christie Digital Systems Canada Inc., 809 Wellington Street North, Kitchener, Ontario N2G 4Y7 Canada, attention: Senior Manager, Online Customer Experience.



Cookie Notice


(Last updated: 25th May 2018)

This notice applies to Christie Digital Systems Canada Inc. (“Christie”, “we”, “us” or “our”), part of the Christie Digital group of companies, whose ultimate parent company is Ushio Inc.

Like most businesses, we employ “cookies” or similar technologies. This Cookie Notice tells you about the use of Cookies and similar technologies on the websites referred to in our Privacy Policy [] (each a “Site” and collectively "Sites"). 

When you first access a Site from particular jurisdictions, you will receive a message advising you that cookies and similar technologies are in use. By clicking “accept cookies”, closing the message, or continuing to browse the Site, you signify that you understand and agree to the use of these technologies, as described in this Cookie Notice.

You do not have to accept cookies and consent can be withdrawn at any time (see How to Control Cookies, below). You can change your browser settings to refuse or restrict cookies, and you may delete them after they have been placed on your device at any time. If you do not accept or delete our cookies, some areas of our Sites that you access may take more time to work, or may not function properly.

What are cookies?

Cookies are small files containing a string of characters which we may store on your computer or mobile device when you visit one of our Sites.  When you visit the website or application again, the cookies allow us to recognize your browser. Cookies may store your preferences and other information but cannot read data off your hard disk or read cookie files created by other Sites.

Cookies set by a website owner (in this case, Christie) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (i.e. advertising, social media functions and analytics).

How to Control Cookies

When you first register to log in to, you will receive a message asking you to review and accept Christie’s Terms & Conditions and Privacy Policy. The Privacy Policy indicates that cookies and similar technologies are in use. By accepting our Terms & Conditions and Privacy Policy, by completing a registration for a log in, and by logging into the Site, you signify that you understand and agree to the use of these technologies, as described in this Cookie Notice.

You do not have to accept cookies and consent can be withdrawn at any time, although you may not be able to use certain features on the Site. You can do this by activating the settings on your browser that allows you to refuse all or some cookies.

Please follow the links below to helpful information for the most popular browsers:

Web Beacons

As well as cookies, we use other technologies to recognize and track visitors to our Sites. A web beacon (also known as a “tracking pixel” or “clear GIF”) is a clear graphic image (typically a one-pixel tag) that is delivered through a web browser or HTML e-mail, typically in conjunction with a cookie.

Web beacons allow us, for example, to monitor how users move from one page within our Sites to another, to track access to our communications, to understand whether users have come to our Sites from an online advertisement displayed on a third-party website, to measure how ads have been viewed and to improve site performance. 

Targeted Advertising

Please note that third parties (including, for example, advertising networks and providers of external Sites like web traffic analysis Sites) use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. These companies may use information about your visits to our Sites and other websites in order to provide relevant advertisements about goods and websites that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements.

Changes to this Cookie Notice

We may occasionally amend this Cookie Notice to reflect company and customer feedback, and we reserve the right to make changes to this Cookie Notice at any time.

The provisions contained in this Cookie Notice supersede all previous notices or policies regarding our use of cookies and similar technology on our Sites.

Please check the “Last Updated” legend at the top of this page to see when this Cookie Notice was last revised.

We encourage you to check frequently to see the current Cookie Notice to be informed of how Christie is committed to protecting your information and providing you with improved content on our Sites in order to enhance your experience.

Contact us

If there are any questions or concerns regarding this Cookie Notice you may contact us using the CONTACT WEBMASTER section of our corporate website, by email to or by post to Christie Digital Systems Canada Inc., 809 Wellington Street North, Kitchener, Ontario N2G 4Y7 Canada, attention: Senior Manager, Online Customer Experience.

The Cookies We Use

Cookies make the use of our Sites easier by, among other things, saving your preferences. We may also use cookies to deliver content tailored to your interests. Our cookies may enable us (and a third party that acts on our behalf for this purpose) to relate your use of our Sites to Personal Data that you previously submitted.

The information that we collect with cookies allows us to statistically analyse usage of our Sites, and to improve and customise our content and other offerings. However, we only disclose information collected with cookies to third parties on an aggregated basis without the use of any information that personally identifies you. 

The specific types of first party and third party cookies placed by our Sites and the purposes they perform are described in the table below:



How do we use cookies?

Name Expires Description
JSESSIONID Session This ID is used to maintain your session between pages of the site. This cookie is deleted when you close your browser. Nothing is retained on your computer.
XSRF-Token Session Used by responsive elements of the site to allow secure communication with the server during your session. This cookie is deleted when you close your browser.
search-filters-hidden 356 days Remembers if you decided to show, or hide, the search filter menu.
facetGroup* 356 days As you expand/close options in the facets menu in the search screen, a facetGroup cookie is created to maintain your choices
AETOPIA_REMEMBER_ME_COOKIE 30 days When you login to our website you can choose if you would like the website to remember your login details. A hashed version of the user password is stored in the cookie
resultsDisplay 30 days Used to remember the display format chosen for search results.
downloadCookieName 60 seconds Created when a download has been requested. With this cookie present, download options are temporarily greyed out while any server side processing takes place.